(a) To qualify for the money-back satisfaction guarantee, you must register and attend the first day of the training course.
(b) Attendees may make an application for the money-back satisfaction guarantee between 15:00 and 17:00 (British Summer Time) ONLY on the first day of the training course. Requests made outside of the times stated will not qualify for the money-back satisfaction guarantee.
(c) To activate the money-back satisfaction guarantee, the attendee must speak to a 'Your Life Your Own Way' trainer or assistant first & submit their request. If after the conversation, you wish to proceed with the money-back satisfaction guarantee, access to the training course will be removed & confirmed via email by Your Life Your Own Way.
(d) The refund will be equivalent to the monies received from the purchaser for the training course, minus any deposit which is non-refundable. Refunds will be returned to the purchaser within 30 working days from the conclusion of the training course.
(e) Complimentary and bonus tickets, for your training course are exempt from the money-back satisfaction guarantee, except for bonus tickets issued as part of the buy one get one free promotion, which are not exempt.
(f) If you qualify for and are to receive a money-back satisfaction guarantee, any complimentary tickets and bonuses not yet issued as a part of your training course become null and void.
(g) If you qualify for and are to receive a money-back satisfaction guarantee, any complimentary tickets and bonuses already used as a part of your training course will be deducted from the total amount returned to you. The deduction will be per the door price of this ticket or ticket class.