NLP & Hypnotherapy in and around Canterbury and Kent.

Privacy Policy

How we handle your data

Last Updated: October 2026

1. Introduction

This policy sets out how Your Life Your Own Way NLP & Hypnotherapy ("We", "Us", "Our") processes, stores, and protects your personal data. We are committed to protecting your privacy and aim to be clear when we collect your information and use it only as you would reasonably expect.

Our Data Controller is Jason Kemp, who can be contacted at gdpr@yourlifeyourownway.co.uk or on +44 (0) 7970 244 157.

2. What Information We Collect

The type of information we collect depends on why you are interacting with us:

For Training, Events, and Hypnotherapy Sessions:

  • Your name, email address, phone number, and billing address.
  • Payment details (processed securely by Stripe; we never store your full card details).
  • Clinical/Sensitive Data: For hypnotherapy and NLP sessions, we may collect sensitive personal data regarding your health, mental well-being, and medical history. This is collected strictly to ensure your safety and to tailor our services to your needs.
  • Dietary and access requirements for training events.

For Website Usage:

  • Technical data such as your IP address, browser type, and operating system.
  • Usage data including how you navigate our website (via Google Analytics).

3. Our Legal Basis for Processing

Under the UK GDPR, we must have a lawful basis to process your data. We rely on the following:

  • Contract: To fulfil our obligation to you when you book a course or session.
  • Legitimate Interests: To improve our website and services, and to respond to enquiries.
  • Consent: To send you marketing emails (you can opt out at any time).
  • Vital Interests: In extreme situations (e.g., a medical emergency at an event), we may share your details with emergency services.

4. Confidentiality & Clinical Data

Any information you share during a hypnotherapy session or NLP coaching is treated as strictly confidential. We will not disclose your clinical data to third parties unless:

  • We have your explicit consent.
  • We are required to do so by law.
  • We believe there is a serious risk of harm to yourself or others.

5. How We Share Your Information

We do not sell or rent your personally identifiable information to anyone. However, we use trusted third-party providers to run our business. These include:

  • Stripe: Our payment processor (they have their own Privacy Policy).
  • Email Marketing Providers: To send you your booking confirmations or newsletters (if you opted in).
  • Google Analytics: To track website traffic (this data is anonymised).

6. Cookies

Our website uses cookies to improve your experience. These are small files saved to your computer's hard drive that track your usage of the site.

  • Session Cookies: Short-term cookies that disappear when you close your browser to help you navigate the site.
  • Analytics Cookies: Used by Google Analytics to monitor how visitors use the website.

You can block cookies at any time via your browser's security settings.

7. How We Protect Your Data

We take your data security seriously. All data you provide is stored on secure servers. Any payment transactions are encrypted using SSL technology. We operate a strict policy regarding who has access to client data.

8. How Long We Keep Your Data

We only keep your personal information for as long as necessary:

  • Clinical/Coaching Notes: We retain session notes for a minimum of 7 years from your last session, in accordance with our professional indemnity insurance requirements.
  • Event/Training Records: Retained for 7 years for financial and accreditation auditing purposes.
  • Marketing Data: Kept until you unsubscribe.

9. Your Rights

Under UK data protection law, you have the following rights:

  • The right to request a copy of the data we hold on you (Subject Access Request).
  • The right to ask us to correct inaccurate data.
  • The right to request we erase your data (though we may be legally required to keep certain records).
  • The right to restrict or object to processing.
  • The right to withdraw consent for marketing at any time.

To exercise any of these rights, please email gdpr@yourlifeyourownway.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO).

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website.

11. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, please contact us:

Your Life Your Own Way NLP & Hypnotherapy
Canterbury, Kent, United Kingdom

Email: gdpr@yourlifeyourownway.co.uk
Phone: +44 (0) 7970 244 157