Your Life Your Own Way NLP & Hypnotherapy
Last Updated: October 2026
(1) Introduction
Please read these terms of sale carefully. By placing an order you agree to these terms of sale for products and services from our website.
(2) Interpretation
In these terms of sale, “we” means 'Your Life Your Own Way' (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).
(3) Order Process
The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
In order to enter into a contract to purchase products from us, you will need to take the following steps: You must add any products you wish to purchase to your basket, check the box to agree to these terms and conditions, and then proceed to the checkout. You will be transferred to our secure payment processor, Stripe, who will handle your payment.
Once you have completed payment and payment has been accepted, we will process your order. We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records. The only language in which we provide these terms of sale is English.
(4) The Products and Services
Our products and services can be purchased through our website. This includes physical products (such as printed manuals), digital downloads, and bookings for our training courses and hypnotherapy sessions.
Delivery Method of Training: While our training courses are booked online, the majority of our NLP training is delivered in person, face-to-face in a classroom environment. Certain specific courses or modules may be offered online via video conferencing, but unless explicitly stated otherwise on the course page, all training is delivered in person. Hypnotherapy sessions are delivered in person, online, or a mixture of both, as agreed between you and us at the time of booking.
(5) Price and Payment
Prices for products are quoted on our website. The website contains a number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product.
In addition to the price of the products, you may have to pay a delivery charge, which will be as stated when you pay for the product. Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds. The prices on the website include all value added taxes (where applicable). Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.
(6) Delivery Policy
We will arrange for physical products to be delivered to the address for delivery indicated in your order. We will use reasonable endeavours to deliver products within 2 working days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 7 days after receipt of payment.
We will only deliver products to European countries where the order includes European postage and internationally where International postage has been included in the order. For digital products and training courses, no physical delivery occurs, and these delivery terms do not apply.
(7) Risk and Ownership
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of: (a) delivery of the products; and (b) receipt by us of full payment of all sums due in respect of the products (including delivery charges).
(8) Returns, Refunds and Replacements
(a) Physical Goods: If you are not entirely satisfied with your purchase, we're here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging, and include the receipt or proof of purchase. Once we receive your item, we will inspect it and notify you of the status of your refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
(b) Digital Products & Training Courses: Under the UK Consumer Contracts Regulations, you have a 14-day right to cancel digital products or training courses purchased online. However, if the course or event takes place within this 14-day period, you agree that by booking, you waive your right to the 14-day cooling-off period, and our cancellation policy in Sections 15 and 16 applies. For digital products (e.g., e-courses), once you have accessed or downloaded the material, the 14-day right to cancel is waived.
(9) Medical Disclaimer
Critical Notice: The services provided by Your Life Your Own Way NLP & Hypnotherapy are for educational and personal development purposes only. They are not a substitute for professional medical, psychological, or psychiatric advice, diagnosis, or treatment. Always seek the advice of your GP or a qualified health provider with any questions you may have regarding a medical or mental health condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website or discussed in a session.
(10) Your Warranties
You warrant to us that: (a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale; (b) the information provided in your order is accurate and complete; and (c) you will be able to accept delivery of the products.
(11) Your Indemnity
You hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these terms of sale.
(12) Force Majeure
In this Section [12] and Section [13] below, “force majeure event” means: (a) any event which is beyond our reasonable control; (b) the unavailability of raw materials, components or products; and/or (c) power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars. Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms of sale, those obligations will be suspended for the duration of the force majeure event.
(13) Limitations of Liability
Nothing in these terms of sale will limit or exclude your or our liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.
No Guarantee of Results: We do not guarantee any specific results or outcomes from our courses, training, or therapy sessions. Personal development and behavioural change depend on individual effort and factors beyond our control. Any examples of success (testimonials) are illustrative and not a guarantee of future results. By participating in our services, you acknowledge that you take full responsibility for your own actions, decisions, and results.
Subject to this: (a) our liability in connection with any product purchased through our website is strictly limited to the purchase price of the relevant product and the replacement cost of the relevant product; (b) we will not under any circumstances be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time, or loss of goodwill or reputational damage; and (c) we will not be liable for any losses arising out of a force majeure event.
(14) Contract Cancellation (By Us)
We may cancel a contract to supply products made under these terms of sale immediately by written notice to you if: (a) you fail to pay, on time and in full, any amount due to us under any contract, or commit any material breach of your obligations to us under any contract; (b) you cease to trade; (c) you become insolvent or unable to pay your debts within the meaning of the insolvency legislation applicable to you; or (d) any process is instituted which could lead to you being dissolved and your assets being distributed to your creditors.
(15) Cancellation of Training (By You)
Upon the cancellation of a training course booking by you, you will be entitled to the following refund based on the number of days before the course start date:
| Number of Days Before Course | Refund Rate |
|---|---|
| 60 days or more | 100% |
| 30 to 59 days | 50% |
| 29 days or less | 0% |
(a) If an entire course is cancelled by us, we will offer to transfer you to the next available course or refund 100% of the course fee. (b) All course fees must be completely settled in advance of the first day of the course start date. (c) You will not be entitled to a refund once the training has been delivered.
(16) Cancellation of Sessions (By You)
Upon the cancellation of a 1-to-1 session booking by you, you will be entitled to the following refund based on the number of hours before the session start time:
| Number of Hours Before Session | Refund Rate |
|---|---|
| 72 hours or more | 100% |
| 48 to 71 hours | 50% |
| 47 hours or less | 0% |
(a) If a session is cancelled by us, we will offer to transfer to the next available session or refund 100% of the session fee. (b) All session fees must be completely settled in advance of the session date.
(17) Consequences of Cancellation
Upon the cancellation of a contract in accordance with Section [15 or 16]: (a) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation; (b) you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation; and (c) all the other provisions of these terms of sale will cease to have effect, except that Sections [7 to 14 and 17] will survive termination and have effect indefinitely.
(18) Scope of These Terms of Sale
These terms of sale do not constitute or contain any assignment or licence of any intellectual property rights, do not govern the licensing of works (including software and literary works) comprised or stored in products, and do not govern the provision of any services by us or any third party in relation to the products.
(19) General Terms
Images of products on our website are for illustrative purposes; actual products may differ from such images. We will treat all your personal information that we collect in connection with your order in accordance with the terms of our Privacy Policy. Use of our website will be subject to our website terms of use.
Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you. If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
(20) Media Consent
Our courses may be photographed, videoed, or otherwise recorded for various reasons including marketing and to produce online e-courses, training resources, etc. By attending our courses or sessions, you give permission for us to use the occasional media resource as we need to. Should you wish to not be used in our media, then please inform a member of our team prior to attendance and avoid the cameras and recording devices.
(21) About Us